Frequently Asked Questions
We’re here to make your Le Bleu experience as smooth and convenient as possible. Below are answers to some of the most common questions about our delivery service, scheduling, and support.
Q: How often will my water be delivered?
A: We make staying hydrated easy! Residential customers receive deliveries bi-weekly or can choose once every four weeks for convenience. Commercial customers can schedule deliveries as often as needed to keep their team refreshed and productive.
Q: How will I know when my delivery is scheduled?
A: Never worry about missing a delivery! You’ll get an automated email reminder the day before your scheduled delivery. Want your full delivery calendar in advance? Just let us know, and we’ll send it to you.
Q: Do I need to be home to receive my bottled water delivery?
A: Not at all! Simply leave your empty bottles outside your door, on your porch, or at your arranged spot, and our friendly driver will exchange them for full bottles. No hassle for you.
Q: What if I forget to put my bottles out or have an issue?
A: We’ve got you covered. Call us at +1 (345) 945-2538 during business hours (8:00 a.m. – 4:30 p.m.) or email customerservice@lebleu.ky.
Q: Where do you deliver?
A: We deliver island-wide, from East End to West Bay—bringing premium hydration straight to your doorstep.
Q: How do I place, change, or pause an order?
A: Orders can be placed, changed, or paused by contacting our customer service team via phone or email.
Q: Can I have deliveries to more than one address?
A: Yes! Add multiple addresses to your account with ease. We can combine billing for convenience or set up separate accounts if needed.
Q: What are bottle deposits?
A: Bottle deposits help ensure bottles are returned in good condition. Le Bleu charges a KY$10 refundable deposit per bottle.
Deposits are applied:
– On your initial supply of bottles
– Whenever you request extra bottles
– If a bottle we are picking up is in poor condition or has been used for anything other than water
Q: Do you offer water cooler rentals?
A: Absolutely! We offer water cooler rentals for both residential and commercial customers. Contact us to learn about available options, pricing, and setup.
Q: Can I request extra bottles for an event or special need?
A: Yes, extra bottles can be requested for events or whenever needed. A refundable bottle deposit of KY$10 per bottle will apply for each additional bottle requested. Let us know when you no longer need the extra bottles and we will pick them up and credit the deposit back to your account.
Q: How can I pay my bill?
A: We make payments easy! Pay via online banking, set up automatic credit/debit card payments, or visit the Le Bleu office to pay in person.
Q: When is the bill for my delivery or order due?
A: Payment is due on the 15th of the month following your delivery or purchase – keeping billing simple and predictable.
Still have questions?
Can’t find the answer you’re looking for? Our team is happy to help with delivery schedules, orders, or account support.